Scotiabank, a leading financial services institution in Canada, is looking for a Manager of Support Services. This role is pivotal in ensuring the smooth operation of our customer support functions. The bank is dedicated to fostering a diverse and global workforce and is offering visa sponsorship for qualified international candidates. This role requires strong leadership skills and a customer-centric approach to join our team in Canada.
Position: Manager Support Service Jobs In Canada with Visa Sponsorship
Location: Toronto, ON
Job Type: Full-Time
Salary:CAD 1500 – CAD 2500 per month
- Oversee the day-to-day operations of the support services department.
- Develop and implement strategies to improve customer service quality and efficiency.
- Manage a team of support service professionals, providing training and development opportunities.
- Collaborate with other departments to address and resolve customer issues.
- Ensure compliance with bank policies and industry regulations.
- Analyze performance data to identify trends and areas for improvement.
- Lead by example to deliver exceptional customer service.
- A minimum of 5 years’ experience in a support service role within the financial services industry.
- Proven management or supervisory experience.
- Strong understanding of customer service metrics and improvement strategies.
- Excellent communication and leadership skills.
- Demonstrated ability to handle complex customer service issues.
- Ability to work effectively in a team-oriented, high-demand, and fast-paced environment.
- Legal eligibility to work in Canada (visa sponsorship available for international candidates).
Education and Qualification:
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Master’s degree or professional certification in a related field is an asset.
- Competitive salary and bonus structure.
- Health, dental, and life insurance.
- Pension plan with employer match.
- Generous vacation and personal days policy.
- Opportunities for professional development and career advancement.
- Inclusive and collaborative working environment.
How to Apply:
Qualified candidates are invited to apply through Scotiabank’s career portal. Please ensure to include a cover letter indicating your interest in the visa sponsorship program. Applications should be submitted no later. Only those selected for an interview will be contacted.
As a Manager of Support Services at Scotiabank, you will be at the forefront of delivering top-tier customer experiences and operational excellence. This role not only provides a competitive compensation package but also a chance to work for an organization that values diversity, inclusion, and professional growth. With visa sponsorship, we open our doors to the global talent pool and look forward to enriching our workforce with your unique expertise.