Vanrico Jese Sitompul

Completed a three-year vocational education program focused on hotel operations, with an emphasis on Room Division management including Housekeeping and Front Office. Gained both theoretical knowledge and hands-on experience through internships and professional practice.
Achieved national-level competence certifications in Housekeeping and Front Office at supervisory level. Also awarded in The Basic Development for Professions program for outstanding academic and skill-based performance.

As Public Area in the restaurant or commonly referred to as the Restaurant Control Team, it consists of 7 people.
2 are assigned to Control the Buffet Area, and 5 are assigned to Control the Dining Area, who also have the responsibility to assist the Buffet Area Control during urgent situations.

Job Desk of Buffet Area Control:
When the restaurant is open
1. Patrol all buffet areas.
2. Ensure the buffet area is clean from spilled food and drinks, and clean up trash such as tissues, broken plates/glasses, and guest-carried waste.
3. Secure guest belongings that are left behind or dropped without the guest’s knowledge.

When the restaurant is closed
1. Assist the Dining Area Control in cleaning the Dining Area.
2. Assist the Dining Area Control in tidying up the Dining Area.

Job Desk of Dining Area Control:
When the restaurant is open
1. Patrol the dining areas such as Blue, Baby Room, Luxury, Italian, Ottoman, and VIP Dining Tables Area.
2. Ensure Dining Table areas is clean.
3. Secure guest belongings that are left behind or dropped without the guest’s knowledge.
4. Assist the Buffet Area Control when needed.

When the restaurant is closed
1. Clean the Dining Area thoroughly using materials and equipment.
2. Tidy up the Dining Area completely.

As a Room Attendant in the Housekeeping Department, the role focuses on maintaining high cleanliness standards in guest rooms, supporting guest satisfaction, and ensuring timely room readiness. This position requires attention to detail, discipline, and coordination with other housekeeping staff.

Job Desk of Room Attendant:
When the hotel is operating (guest rooms in use or to be prepared)
1. Receive room assignment sheets and keys from the housekeeping office.
2. Knock and greet before entering guest rooms, following hotel SOP.
3. Clean rooms in sequence: bathroom area, bedroom area, furniture, floor, and balcony (if any).
4. Refill all guest amenities, towels, toiletries, and minibar stock if applicable.
5. Report maintenance issues (plumbing, electricity, AC, etc.) to Engineering or Supervisor.
6. Organize guest items respectfully and never open personal belongings.
7. Arrange bed linen, curtains, and furnishings neatly according to brand standards.
8. Re-check room using checklist before marking as ready in the system.

When the shift ends or during closing duties
1. Ensure the housekeeping trolley is fully restocked and cleaned for the next shift.
2. Submit completed room checklists and report any unusual room conditions.
3. Return all keys, mastercards, and unused amenities to the housekeeping office.
4. Assist in general floor cleaning or emergency room turnovers when required.
5. Support lost & found reporting and follow procedure for items found in rooms.

As a Room Attendant in the Housekeeping Department, this position is directly responsible for maintaining the cleanliness and tidiness of guest rooms and surrounding areas. Room Attendants also play a vital role in ensuring guest comfort and safety during their stay.

Job Desk of Room Attendant:
When the hotel is operating (guest rooms are occupied or prepared for use)
1. Perform thorough cleaning of guest rooms (including occupied rooms, departure rooms, and vacant rooms).
2. Replace linens and amenities according to hotel standards.
3. Inspect and report any damages or missing items to the Supervisor.
4. Secure guest belongings that are left behind or dropped without the guest’s knowledge.
5. Maintain guest property privacy and security at all times.
6. Reset the room layout according to the hotel’s standard room setup.
7. Submit reports to the supervisor for rooms that have been cleaned.

When the hotel is closed / at the end of the shift
1. Clean the trolley and store equipment in the designated area.
2. Conduct a final check in the assigned area to ensure nothing is overlooked.
3. Submit end-of-shift reports (room status and lost & found) to the Supervisor.
4. Assist coworkers who still have remaining rooms to clean if needed.
5. Organize dirty linens and deliver them to the laundry area.